Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1)
1
A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?
#refresh rate
2
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
#D
3
A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
#invalid system disk
4
What characterizes spoofing?
#Making data appear to come from a source other than the actual source.
5
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.
6
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
#ink cartridge
#paper
7
Which protocol adds security to remote connections?
#SSH
8
What is the purpose of an IRQ?
#Request information from the CPU.
9
A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office
10
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.
11
A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
#Ethernet and Star
12
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
#shattering the hard drive platters with a hammer
13
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
#System Registry
14
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.
15
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
#RAID adapter
16
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
#Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.
17
Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
#Wi-Fi
#Ethernet
18
A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?
#Uninstall and reinstall the printer driver.
19
Which network device uses a MAC address table to segment the network?
#router
20
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?
#Create one primary partition and one logical partition with four logical drives within it.
21
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.
22
A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware problems.
23
Which Registry file contains information about all software that is installed on a Windows XP computer?
#HKEY_LOCAL_MACHINE
24
A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?
#Change the SSID that is being used on the wireless network.
25
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.
26
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
#Hibernate
27
What is the purpose of SCSI and RAID adapters?
#to connect storage devices such as hard disk drives to a PC
28
Which network protocol is used to automatically assign an IP address to a computer on a network?
#DHCP
29
A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
#Restore the data files that were backed up in preparation for the conversion.
30
Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)
#internal hard drive
#RAM
31
A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?
#defrag
32
A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components inside the computer.
33
What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop off.
34
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?
#Increase the resolution of the scanner.
35
A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on the device.
36
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
#The default gateway is not set.
37
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
38
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
#ping of death
39
A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
#Disk Management
40
Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.
41
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
#Run a System Restore from the last restore point.
42
A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?
#The power consumption of all devices is too much for the electrical circuit that is provided.
43
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?
#NTFS
44
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
#The ribbon cable is installed incorrectly.
45
Which two types of connectors can be found on DVI cables? (Choose two.)
46
Which Windows tool should be run before upgrading the operating system?
#Ntbackup
47
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
#manufacturer's website
48
Where can a user change the idle time after which a laptop will switch to standby mode?
#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.
49
A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?
#administrator
50
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
#peer-to-peer
51
What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor
52
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
#BIOS
Sunday, March 27, 2011
IT Essential v4.1 Chapter 10
IT Essential v4.1 Chapter 10
1.Which three pieces of information should be given to the next technician when transferring a customer? (Choose three.)
*your name
*ticket number
*customer name
2.The technician begins diagnosing a problem by asking an experienced customer to visit a troubleshooting Web site. The customer becomes angry because she feels this could be done without calling the technician. What should the technician do?
*Explain how the Web site can be used by both of them during the call to quickly eliminate problems.
3.Which two approaches are recommended when dealing with customers on the telephone? (Choose two.)
Be positive.
*Look for alternative ways to help the customer.
4.Which two guidelines demonstrate proper netiquette? (Choose two.)
*Begin each e-mail with an appropriate greeting.
*Avoid replying to “flames”.
5.A customer calls to complain that another technician was rude to them. In the past, the technician has received many complaints about rudeness regarding this coworker. How should the technician handle this complaint?
*Listen to the complaint and explain that the coworker is frequently rude.
6.While a technician is listening to a lengthy explanation of a problem, the technician identifies the solution to the problem. How should the technician proceed?
*Wait until the customer has finished speaking, and then explain the possible solution.
7.A technician is talking on the telephone to an angry customer who is unhappy with previous service. How should the technician calm the customer?
*Listen carefully and attempt to solve the customer’s problem.
8.Which three techniques should be used to successfully deal with a talkative customer? (Choose three.)
*Politely interrupt to refocus the customer.
*Gather as much information as possible while the customer is talking.
*Allow the customer to talk for one minute and then ask closed-ended question to regain control of call.
9.Which three items are commonly parts of a service level agreement (SLA)? (Choose three.)
*supported software
*diagnostic procedures
*service location
10.Which two techniques should be used when dealing with an inexperienced customer? (Choose two.)
*Use simple step-by-step instructions.
*Speak in plain terms.
11.When dealing with an angry customer, which two things can a technician do to resolve the problem? (Choose two.)
*Allow the customer to explain the problem, possibly dispelling some of the anger.
*Sympathize with the customer’s problem.
12.A customer calls to report a computer problem. Which two actions can the technician use to establish a good rapport with the customer? (Choose two.)
*Allow the customer to speak without interruption.
*Refer to the customer by name whenever possible.
13.A technician is trying to calm an angry customer. What is the best approach?
*Maintain a positive tone of voice and offer to help solve the problem.
14.Which three relaxing techniques can help relieve the stress caused from helping customers in a call center? (Choose three.)
*Go for a quick walk.
*Listen to soothing sounds.
*Practice relaxed breathing.
15.What is the recommended way to place customers on hold?
*Ask and wait for permission before placing customers on hold.
16.What are three guidelines for beginning a call with a customer? (Choose three.)
*Determine the level of knowledge that the customer possesses about computers.
*Use brief communication to establish a one-to-one connection with the customer.
*Call the customer by name.
17.A technician receives a call from a customer who is too talkative. How should the technician handle the call?
*Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.
18.Which issue is an example of an exception to an SLA that should be escalated to a manager?
*A customer wants two new computers added to the existing SLA without additional cost.
19.Which three tasks are commonly carried out by a level-one technician? (Choose three.)
*document all information on the work order
*prioritize the problem
*gather information from the customer
20.A technician wants to apply for a job in a call center for a computer repair service. Which two characteristics are desirable for this type of position? (Choose two.)
*possess good listening skills
*display professional behavior at all times
1.Which three pieces of information should be given to the next technician when transferring a customer? (Choose three.)
*your name
*ticket number
*customer name
2.The technician begins diagnosing a problem by asking an experienced customer to visit a troubleshooting Web site. The customer becomes angry because she feels this could be done without calling the technician. What should the technician do?
*Explain how the Web site can be used by both of them during the call to quickly eliminate problems.
3.Which two approaches are recommended when dealing with customers on the telephone? (Choose two.)
Be positive.
*Look for alternative ways to help the customer.
4.Which two guidelines demonstrate proper netiquette? (Choose two.)
*Begin each e-mail with an appropriate greeting.
*Avoid replying to “flames”.
5.A customer calls to complain that another technician was rude to them. In the past, the technician has received many complaints about rudeness regarding this coworker. How should the technician handle this complaint?
*Listen to the complaint and explain that the coworker is frequently rude.
6.While a technician is listening to a lengthy explanation of a problem, the technician identifies the solution to the problem. How should the technician proceed?
*Wait until the customer has finished speaking, and then explain the possible solution.
7.A technician is talking on the telephone to an angry customer who is unhappy with previous service. How should the technician calm the customer?
*Listen carefully and attempt to solve the customer’s problem.
8.Which three techniques should be used to successfully deal with a talkative customer? (Choose three.)
*Politely interrupt to refocus the customer.
*Gather as much information as possible while the customer is talking.
*Allow the customer to talk for one minute and then ask closed-ended question to regain control of call.
9.Which three items are commonly parts of a service level agreement (SLA)? (Choose three.)
*supported software
*diagnostic procedures
*service location
10.Which two techniques should be used when dealing with an inexperienced customer? (Choose two.)
*Use simple step-by-step instructions.
*Speak in plain terms.
11.When dealing with an angry customer, which two things can a technician do to resolve the problem? (Choose two.)
*Allow the customer to explain the problem, possibly dispelling some of the anger.
*Sympathize with the customer’s problem.
12.A customer calls to report a computer problem. Which two actions can the technician use to establish a good rapport with the customer? (Choose two.)
*Allow the customer to speak without interruption.
*Refer to the customer by name whenever possible.
13.A technician is trying to calm an angry customer. What is the best approach?
*Maintain a positive tone of voice and offer to help solve the problem.
14.Which three relaxing techniques can help relieve the stress caused from helping customers in a call center? (Choose three.)
*Go for a quick walk.
*Listen to soothing sounds.
*Practice relaxed breathing.
15.What is the recommended way to place customers on hold?
*Ask and wait for permission before placing customers on hold.
16.What are three guidelines for beginning a call with a customer? (Choose three.)
*Determine the level of knowledge that the customer possesses about computers.
*Use brief communication to establish a one-to-one connection with the customer.
*Call the customer by name.
17.A technician receives a call from a customer who is too talkative. How should the technician handle the call?
*Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.
18.Which issue is an example of an exception to an SLA that should be escalated to a manager?
*A customer wants two new computers added to the existing SLA without additional cost.
19.Which three tasks are commonly carried out by a level-one technician? (Choose three.)
*document all information on the work order
*prioritize the problem
*gather information from the customer
20.A technician wants to apply for a job in a call center for a computer repair service. Which two characteristics are desirable for this type of position? (Choose two.)
*possess good listening skills
*display professional behavior at all times
IT Essential v4.1 Chapter 11
1.A technician suspects that a hard drive is beginning to fail. Which two conditions would support this suspicion? (Choose two.)
*The hard drive is making unusual noises.
*The hard drive has a gradual increase in the number of bad sectors.
2.Which two problems are caused by inadequate CPU cooling and ventilation? (Choose two.)
*The computer locks up.
*The computer does not boot.
3.A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem?
*hard drive failure
4.A technician is concerned that a computer is overheating. The computer reboots without warning. What can the technician do to improve the circulation of air through the computer?
*Replace the case with one that has front air vents.
5.A customer needs help selecting a new power supply for an existing computer. Which two questions should a salesperson ask to help the customer? (Choose two.)
*What is the size of the case, and which type of motherboard is in the computer?
*Which components are currently being used on the computer, and what new components may be added to the computer?
6.Which three computer system capabilities should a technician consider when installing a video capture card? (Choose three.)
*processor speed
*amount of RAM
*VGA adapter specification
7.A customer is interested in video editing and has purchased a FireWire hard drive for storage of videos. However, no FireWire ports are available on the motherboard. What type of adapter will the customer be interested in obtaining?
*eSATA
8.Which tool would be the best to use to test the voltage output on every pin of a SATA connector?
*multimeter
9.When a computer boots, the hard disk is not recognized. What are two possible causes of the problem? (Choose two.)
*The power cable is not attached properly to the drive.
*The data cable is loose or disconnected.
10.A computer system keeps losing the date and time or requesting to go into the Setup program during the boot process. What are two possible solutions? (Choose two.)
*Replace the motherboard battery.
*Verify that the motherboard battery is secure.
11.A technician is upgrading a computer motherboard and has successfully replaced a single core CPU with a dual core CPU. What should be checked to ensure that the dual core CPU now operates correctly?
*Ensure that the front-side bus settings match the speed of each CPU core.
12.When testing the 6-pin PCIe connector with a multimeter, what should the voltage read?
*12 V
13.Why is a solid state drive more reliable than a traditional drive?
*It has fewer moving parts.
14.A motherboard flash BIOS has been updated. After the update, the computer restarts, but does not boot. The technician examines the motherboard documentation and discovers the motherboard has only one BIOS chip. What will the technician have to do to fix this problem?
*Obtain a replacement BIOS chip.
15.Which two ports are used to connect external media readers to a computer? (Choose two.)
*FireWire
*USB
16.A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?
*What happens when the PC is powered on?
17.What type of motherboard bus carries memory locations?
*address
18.A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best method the technician could use to retrieve the DVD?
*Insert a pin in the small hole next to the eject button.
19.What is the purpose of the copper or aluminum between a processor and the fan on a computer motherboard?
*It elevates the processor in the case to improve airflow.
20.Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)
*chip set
*socket type
21.You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?
*A signed driver has passed Microsoft’s quality lab test and prevents a system from being compromised.
22.What manufacturing process makes a multicore processor operate faster than a single-core processor on the same motherboard?
*The multicore processors are designed with multiple processors integrated into the same circuit.
23. A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.)
*The memory must be compatible with the video card.
*The memory must be compatible with the motherboard.
24.On what media is information stored when an SSD is installed?
*static RAM
25.What are two probable causes of a computer failing to recognize a newly installed storage device? (Choose two.)
*The device jumpers are set incorrectly.
*The system BIOS settings are incorrect.
26.A new sound card has just been installed, but no sound reaches the speakers. What are two common solutions a technician might implement? (Choose two.)
*Connect the speakers to the correct port.
*Unmute the sound through the operating system.
27.A motherboard has a 64-bit bus. What does this mean?
*The processor buffers 64 bits of data each clock cycle.
*The hard drive is making unusual noises.
*The hard drive has a gradual increase in the number of bad sectors.
2.Which two problems are caused by inadequate CPU cooling and ventilation? (Choose two.)
*The computer locks up.
*The computer does not boot.
3.A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem?
*hard drive failure
4.A technician is concerned that a computer is overheating. The computer reboots without warning. What can the technician do to improve the circulation of air through the computer?
*Replace the case with one that has front air vents.
5.A customer needs help selecting a new power supply for an existing computer. Which two questions should a salesperson ask to help the customer? (Choose two.)
*What is the size of the case, and which type of motherboard is in the computer?
*Which components are currently being used on the computer, and what new components may be added to the computer?
6.Which three computer system capabilities should a technician consider when installing a video capture card? (Choose three.)
*processor speed
*amount of RAM
*VGA adapter specification
7.A customer is interested in video editing and has purchased a FireWire hard drive for storage of videos. However, no FireWire ports are available on the motherboard. What type of adapter will the customer be interested in obtaining?
*eSATA
8.Which tool would be the best to use to test the voltage output on every pin of a SATA connector?
*multimeter
9.When a computer boots, the hard disk is not recognized. What are two possible causes of the problem? (Choose two.)
*The power cable is not attached properly to the drive.
*The data cable is loose or disconnected.
10.A computer system keeps losing the date and time or requesting to go into the Setup program during the boot process. What are two possible solutions? (Choose two.)
*Replace the motherboard battery.
*Verify that the motherboard battery is secure.
11.A technician is upgrading a computer motherboard and has successfully replaced a single core CPU with a dual core CPU. What should be checked to ensure that the dual core CPU now operates correctly?
*Ensure that the front-side bus settings match the speed of each CPU core.
12.When testing the 6-pin PCIe connector with a multimeter, what should the voltage read?
*12 V
13.Why is a solid state drive more reliable than a traditional drive?
*It has fewer moving parts.
14.A motherboard flash BIOS has been updated. After the update, the computer restarts, but does not boot. The technician examines the motherboard documentation and discovers the motherboard has only one BIOS chip. What will the technician have to do to fix this problem?
*Obtain a replacement BIOS chip.
15.Which two ports are used to connect external media readers to a computer? (Choose two.)
*FireWire
*USB
16.A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?
*What happens when the PC is powered on?
17.What type of motherboard bus carries memory locations?
*address
18.A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best method the technician could use to retrieve the DVD?
*Insert a pin in the small hole next to the eject button.
19.What is the purpose of the copper or aluminum between a processor and the fan on a computer motherboard?
*It elevates the processor in the case to improve airflow.
20.Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)
*chip set
*socket type
21.You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?
*A signed driver has passed Microsoft’s quality lab test and prevents a system from being compromised.
22.What manufacturing process makes a multicore processor operate faster than a single-core processor on the same motherboard?
*The multicore processors are designed with multiple processors integrated into the same circuit.
23. A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.)
*The memory must be compatible with the video card.
*The memory must be compatible with the motherboard.
24.On what media is information stored when an SSD is installed?
*static RAM
25.What are two probable causes of a computer failing to recognize a newly installed storage device? (Choose two.)
*The device jumpers are set incorrectly.
*The system BIOS settings are incorrect.
26.A new sound card has just been installed, but no sound reaches the speakers. What are two common solutions a technician might implement? (Choose two.)
*Connect the speakers to the correct port.
*Unmute the sound through the operating system.
27.A motherboard has a 64-bit bus. What does this mean?
*The processor buffers 64 bits of data each clock cycle.
IT Essential v4.1 Chapter 15
IT Essential v4.1 Chapter 15
1.When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks?
*Cat5e
2.The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.)
*Configure the device drivers.
*Configure the NICs with addressing information.
3.A company adds a few refurbished computers to a network. The company finds, however, that the refurbished computers perform significantly worse than the original networked computers performed with applications that require the transfer of data over the network. What should the company technicians do?
*Check if the network interface cards in the computers are limited to 10 Mb/s.
4.ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?
*site survey
5.Which protocol provides secure transport of data from the company web server to remote users?
*HTTPS
6.n Internet Explorer, after choosing Tools and then Internet Options, which tab would a user select to set the browser to prompt before downloading potentially unsafe content?
*Security
7.Which two methods can be used to connect IP phones to a network? (Choose two.)
*Connect the IP phone to the Ethernet LAN using an RJ-45 connector.
*Establish an Internet connection then use an Analog Telephone Adapter.
8. technician is working on a host computer that fails to obtain an IP address. Which three actions could the technician perform to determine the cause of the problem? (Choose three.)
*Check the local router to make sure the default gateway is correct.
*Check that the DCHP server is operational.
9.Which three ports are used by SMTP, POP, and IMAP? (Choose three.)
*25
*110
*143
10.Which two ipconfig parameters are used within Windows XP to remove and assign the IP address previously provided by a DHCP server? (Choose two.)
*release
*renew
11.The network technician has been asked to share a new printer on the network using the Add Printer wizard for Windows XP. Which path should the technician use to run the Add Printer wizard?
*Start > Control Panel > Printers and Faxes > File > Add Printer
12.Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server?
*read
13.Which two hazards exist when working with fiber optic cabling? (Choose two.)
*chemicals
*glass splinters
14.A technician is troubleshooting a network and finds hosts with duplicate static IP addresses. Which protocol could be used to resolve this issue?
*DHCP
15.Which action should a user take to ensure that personal information that is entered into a website form is not retained on the computer?
*Delete the temporary Internet files.
16.A computer user cannot access a bank using HTTPS. What is one recommended solution?
*Enable SSL through the web browser application.
17.What is the purpose of an analog telephone adapter in the application of VoIP services?
*to convert IP phone digital voice data to analog signals
18.Which safety precaution should be used when working with any type of cable?
*Wear safety glasses when working any type of cable.
19.Refer to the exhibit. The tracert command was used on the local computer to verify connectivity with a remote site. Which type of address is shown in the highlighted line of the tracert command output displayed in the exhibit?
*default gateway for the local computer
20.After booting a computer running Windows 2000, the following message displays: “The IP address already exists on another computer”. Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.)
*run ipconfig /release
*run ipconfig /renew
21.A technician is configuring a network device for remote access. Which protocol is commonly used as a secure alternative to Telnet?
*SSH
22.What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802.11n protocol standard?
*The 802.11n standard does not support advanced network security features.
23.What are two possible causes of e-mail attachments not being received with e-mail messages? (Choose two.)
*The e-mail attachments could be too large.
*The e-mail server could not be receiving e-mail messages that are using POP.
24.What are two ways to assign an IP address to a wireless NIC? (Choose two.)
*Assign a static address.
*Use DHCP.
25.While using nslookup, a student sees the following message: “Can’t find server name for address 127.0.0.0: timed out.” What is one possible problem?
*The computer does not have at least one entry for a DNS server configured.
26.A user is receiving e-mail on a regular basis from a particular person. A problem occurs when the e-mail from this same person contains an attachment. What is one solution?
*Ask the IT department to permit port 25 through the firewall.
27.A new employee needs to transfer files to the corporate FTP server. However, the employee is unable to log in to the FTP server. What is the most likely cause of the problem?
*An incorrect port number is configured in the FTP client.
28.A textbook author needs to upload a chapter from a home computer to the FTP server of the publisher. The author uses the correct username and password, but the transfer fails. What is the most likely cause of the problem?
*Port 21 should be enabled on the home firewall.
29.While troubleshooting a computer, the technician releases and renews the IP address. A message appears: “No operation can be performed on the adapter while its media is disconnected.” What is a probable cause of the message?
*The network cable is unplugged.
30.The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)
*availability
*reliability
*speed
1.When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks?
*Cat5e
2.The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.)
*Configure the device drivers.
*Configure the NICs with addressing information.
3.A company adds a few refurbished computers to a network. The company finds, however, that the refurbished computers perform significantly worse than the original networked computers performed with applications that require the transfer of data over the network. What should the company technicians do?
*Check if the network interface cards in the computers are limited to 10 Mb/s.
4.ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?
*site survey
5.Which protocol provides secure transport of data from the company web server to remote users?
*HTTPS
6.n Internet Explorer, after choosing Tools and then Internet Options, which tab would a user select to set the browser to prompt before downloading potentially unsafe content?
*Security
7.Which two methods can be used to connect IP phones to a network? (Choose two.)
*Connect the IP phone to the Ethernet LAN using an RJ-45 connector.
*Establish an Internet connection then use an Analog Telephone Adapter.
8. technician is working on a host computer that fails to obtain an IP address. Which three actions could the technician perform to determine the cause of the problem? (Choose three.)
*Check the local router to make sure the default gateway is correct.
*Check that the DCHP server is operational.
9.Which three ports are used by SMTP, POP, and IMAP? (Choose three.)
*25
*110
*143
10.Which two ipconfig parameters are used within Windows XP to remove and assign the IP address previously provided by a DHCP server? (Choose two.)
*release
*renew
11.The network technician has been asked to share a new printer on the network using the Add Printer wizard for Windows XP. Which path should the technician use to run the Add Printer wizard?
*Start > Control Panel > Printers and Faxes > File > Add Printer
12.Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server?
*read
13.Which two hazards exist when working with fiber optic cabling? (Choose two.)
*chemicals
*glass splinters
14.A technician is troubleshooting a network and finds hosts with duplicate static IP addresses. Which protocol could be used to resolve this issue?
*DHCP
15.Which action should a user take to ensure that personal information that is entered into a website form is not retained on the computer?
*Delete the temporary Internet files.
16.A computer user cannot access a bank using HTTPS. What is one recommended solution?
*Enable SSL through the web browser application.
17.What is the purpose of an analog telephone adapter in the application of VoIP services?
*to convert IP phone digital voice data to analog signals
18.Which safety precaution should be used when working with any type of cable?
*Wear safety glasses when working any type of cable.
19.Refer to the exhibit. The tracert command was used on the local computer to verify connectivity with a remote site. Which type of address is shown in the highlighted line of the tracert command output displayed in the exhibit?
*default gateway for the local computer
20.After booting a computer running Windows 2000, the following message displays: “The IP address already exists on another computer”. Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.)
*run ipconfig /release
*run ipconfig /renew
21.A technician is configuring a network device for remote access. Which protocol is commonly used as a secure alternative to Telnet?
*SSH
22.What would be a disadvantage of configuring a wireless router or access point to operate only in accordance with the 802.11n protocol standard?
*The 802.11n standard does not support advanced network security features.
23.What are two possible causes of e-mail attachments not being received with e-mail messages? (Choose two.)
*The e-mail attachments could be too large.
*The e-mail server could not be receiving e-mail messages that are using POP.
24.What are two ways to assign an IP address to a wireless NIC? (Choose two.)
*Assign a static address.
*Use DHCP.
25.While using nslookup, a student sees the following message: “Can’t find server name for address 127.0.0.0: timed out.” What is one possible problem?
*The computer does not have at least one entry for a DNS server configured.
26.A user is receiving e-mail on a regular basis from a particular person. A problem occurs when the e-mail from this same person contains an attachment. What is one solution?
*Ask the IT department to permit port 25 through the firewall.
27.A new employee needs to transfer files to the corporate FTP server. However, the employee is unable to log in to the FTP server. What is the most likely cause of the problem?
*An incorrect port number is configured in the FTP client.
28.A textbook author needs to upload a chapter from a home computer to the FTP server of the publisher. The author uses the correct username and password, but the transfer fails. What is the most likely cause of the problem?
*Port 21 should be enabled on the home firewall.
29.While troubleshooting a computer, the technician releases and renews the IP address. A message appears: “No operation can be performed on the adapter while its media is disconnected.” What is a probable cause of the message?
*The network cable is unplugged.
30.The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)
*availability
*reliability
*speed
IT Essential v4.1 Chapter 14
IT Essential v4.1 Chapter 14
1.Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)
fuser assembly
print head
2.Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)
configuration software
printer driver
3.Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?
GDI
4.A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer
5.A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?
using different types of paper trays for special paper sizes
6.Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
Use a separate print server.
Connect to a networked computer and share the printer.
7.Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)
physical type of memory
number of memory slots available
8.Which scanner option considerably affects the size of the output file?
resolution settings
9.A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?
Reset the counters.
10.Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?
The paper absorbed moisture from the air and is damp.
11.Which two printer parts should be cleaned with a damp cloth? (Choose two.)
roller surfaces in dot matrix printers
print head in inkjet printers
12.As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?
Use a vacuum cleaner with HEPA filtration.
13.Which two items can help extend the life of an inkjet printer? (Choose two.)
type of ink
paper type
14.Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?
per-document
15.Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?
Calibrate the scanner.
16.Which type of port is used for low-speed dot matrix printers?
Serial
17.Which path will allow a user to add a printer in Windows XP?
Start > Control Panel > Printers and Faxes > Add a Printer
18.A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.)
name
IP address
19.What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)
Replace the drum.
Use the cleaning utility to clean the cartridge nozzles.
20.What could be a result of printing with paper that has become damp because of high humidity?
Unusual characers are printed.
1.Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)
fuser assembly
print head
2.Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)
configuration software
printer driver
3.Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?
GDI
4.A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer
5.A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?
using different types of paper trays for special paper sizes
6.Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
Use a separate print server.
Connect to a networked computer and share the printer.
7.Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)
physical type of memory
number of memory slots available
8.Which scanner option considerably affects the size of the output file?
resolution settings
9.A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?
Reset the counters.
10.Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?
The paper absorbed moisture from the air and is damp.
11.Which two printer parts should be cleaned with a damp cloth? (Choose two.)
roller surfaces in dot matrix printers
print head in inkjet printers
12.As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?
Use a vacuum cleaner with HEPA filtration.
13.Which two items can help extend the life of an inkjet printer? (Choose two.)
type of ink
paper type
14.Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?
per-document
15.Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?
Calibrate the scanner.
16.Which type of port is used for low-speed dot matrix printers?
Serial
17.Which path will allow a user to add a printer in Windows XP?
Start > Control Panel > Printers and Faxes > Add a Printer
18.A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.)
name
IP address
19.What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)
Replace the drum.
Use the cleaning utility to clean the cartridge nozzles.
20.What could be a result of printing with paper that has become damp because of high humidity?
Unusual characers are printed.
IT Essential v4.1 Chapter 14
IT Essential v4.1 Chapter 14
1.Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)
fuser assembly
print head
2.Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)
configuration software
printer driver
3.Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?
GDI
4.A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer
5.A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?
using different types of paper trays for special paper sizes
6.Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
Use a separate print server.
Connect to a networked computer and share the printer.
7.Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)
physical type of memory
number of memory slots available
8.Which scanner option considerably affects the size of the output file?
resolution settings
9.A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?
Reset the counters.
10.Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?
The paper absorbed moisture from the air and is damp.
11.Which two printer parts should be cleaned with a damp cloth? (Choose two.)
roller surfaces in dot matrix printers
print head in inkjet printers
12.As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?
Use a vacuum cleaner with HEPA filtration.
13.Which two items can help extend the life of an inkjet printer? (Choose two.)
type of ink
paper type
14.Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?
per-document
15.Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?
Calibrate the scanner.
16.Which type of port is used for low-speed dot matrix printers?
Serial
17.Which path will allow a user to add a printer in Windows XP?
Start > Control Panel > Printers and Faxes > Add a Printer
18.A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.)
name
IP address
19.What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)
Replace the drum.
Use the cleaning utility to clean the cartridge nozzles.
20.What could be a result of printing with paper that has become damp because of high humidity?
Unusual characers are printed.
1.Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)
fuser assembly
print head
2.Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)
configuration software
printer driver
3.Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?
GDI
4.A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer
5.A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?
using different types of paper trays for special paper sizes
6.Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
Use a separate print server.
Connect to a networked computer and share the printer.
7.Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)
physical type of memory
number of memory slots available
8.Which scanner option considerably affects the size of the output file?
resolution settings
9.A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?
Reset the counters.
10.Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?
The paper absorbed moisture from the air and is damp.
11.Which two printer parts should be cleaned with a damp cloth? (Choose two.)
roller surfaces in dot matrix printers
print head in inkjet printers
12.As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?
Use a vacuum cleaner with HEPA filtration.
13.Which two items can help extend the life of an inkjet printer? (Choose two.)
type of ink
paper type
14.Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?
per-document
15.Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?
Calibrate the scanner.
16.Which type of port is used for low-speed dot matrix printers?
Serial
17.Which path will allow a user to add a printer in Windows XP?
Start > Control Panel > Printers and Faxes > Add a Printer
18.A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.)
name
IP address
19.What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)
Replace the drum.
Use the cleaning utility to clean the cartridge nozzles.
20.What could be a result of printing with paper that has become damp because of high humidity?
Unusual characers are printed.
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